Leveraging IT resources and capabilities at the housing and development board

This paper examines how the synergy among IT resources, human resources and business resources can lead to improved organizational performance. This central theme is illustrated using a case study of Singapore’s Housing Development Board. The organizing model in the study is derived from the resource-based view of the firm, and includes three main components: IT resources, human resources and business resources. IT resources include technology and applications; human resources include sub-components such as top management commitment to IT, managerial IT knowledge and IT training; and business resources encompass IT planning and integration with strategic planning, IT-based process redesign, flexible organization and cross-functional orientation, and IT-driven interorganizational relationships. The case illustrates how these resources complement each other in improving organizational performance. q 2003 Elsevier B.V. All rights reserved.